MANAGER OF SUPPORT SERVICES - INFORMATION SYSTEMS
Position Summary: Manages the technical operations of IT infrastructure to reduce costs, ensure performance and improve end-user satisfaction. Provides leadership in planning and managing computer operations and production support, systems administration, network operations, PC/desktop support and customer service. Defines and negotiates service level agreements. Ensures systems performance and service level requirements are met. Manages technology resource requirements to ensure appropriate balance between tactical and strategic demands. Leads IT asset management to ensure asset's full lifetime cycle value is achieved. Manages strategic relationships with key IT product and services providers. Provides in-depth technical expertise for both tactical and operational initiatives. Responsible for the activities in the areas of system design and architecture, security, technology strategy, data control, system operations, and network operations including service levels for data and voice networking equipment, servers, PBX, and network processing devices. Develops and implements standards, procedures and processes for the operations group. Plans and manages the support of new technologies, data center performance and reliability. Participates in budgeting and capital equipment processes and quality improvement activities. Defines and negotiates service level agreements. Oversees and coordinates the daily activities of the operations center. Provides input and recommendations regarding disaster recovery/business continuance issues and improvements to the operations of systems and processes supported.
Four year degree or equivalent experience.
7+ years related IT experience.
2+ years Management experience desired.
Healthcare experience desired.
Licensure & Certifications:
Additional Information Position Type : Full Time Shift : Day Contact Information
Janice Lincoln - HR Specialist/Recruiter
Rehoboth McKinley Christian Health Care Services
1901 Red Rock Drive
Gallup, NM 87301